FAQ
Frequently Asked Questions
What can we hep you find?
Frequently Asked Questions
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- Is there an API?
- Yes. Everything in Tidal is built upon our fully-documented RESTful API. Customers can interact with the API via Swagger documentation on their private instances as well. We strive to make the API as easy to consume as possible, as we become your platform of choice for aggregating application portfolio and systems data for your cloud migration and application modernization initiatives.
- Can I import data from my inventory system?
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Yes. There are many ways to get data into Tidal, one of the
simplest is to just
import a spreadsheet
of Servers, Databases and Applications.
We have helped customers write integrations with a variety of operational systems and CMDBs such as BMC Remedy, using both ourtidal synccommand and our RESTful API directly. - What data formats can I export to?
- You can download all your data in Excel from the search results screen for each of your Applications, Servers, Databases and Virtualization Clusters. Additionally, your cloud readiness assessment reports are always generated PDFs that you can export all at once, from the Application search results screen. For everything else, there’s our fully-documented RESTful API, in JSON format.
- Does it work with AWS (Amazon Web Services)?
- Yes. Tidal supports AWS migrations, with the six-Rs, or “6 Strategies for Migrating Applications to the Cloud”, baked right into our assessment feature.
- Does it work with Azure?
- Yes. Migrating to Azure is supported by Tidal.
- Does it work with GCP (Google Cloud Platform)?
- Yes. Migrating to GCP, or planning your Kubernetes adoption can all be managed by Tidal.
- Do you support IPv6?
- Yes. IPv4 and IPv6 addresses are supported.
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- How do you discover all those sites and technologies behind my firewall?
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When you you have
DNS Tools
and
Tidal Tools
installed, we will query your DNS for impacted sites, and
then analyze their technology make up. You’re in control of
what data gets sent to our platform, as everything executes
locally on your machine and only when you use the
--uploadcommand is information collected sent to our platform. - Do you integrate with VMWare?
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Yes. You can use our
tidal synccommand to take a daily snapshot of your VMWare environment. - Do you integrate with HyperV or SCVMM?
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Yes! There are a few ways to integrate with windows
environments, and we have powershell to do it all neatly and
integrated with
tidal sync. For example, if you have WinRM enabled in your environment, you can use these scripts to extract CPU, RAM and Storage information very quickly, and without installing agents. - Do you support agentless discovery?
- Yes, all our discovery methods are agentless: our server statistics for usage trending and our application level technology discovery.
- We already use another tool for discovery, do you replace that?
- Likely not. You would have purchased that discovery tool for a specific use-case and Tidal is focused on getting just-enough-data to help you through your cloud and transformation journey. Think of Tidal as a platform for integrating various discovery sources to, for further analysis and planning.
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- How secure is your platform?
- Security of user data is at the core of our design process, part of our development processes, and not an afterthought. All data is encrypted in transit using the latest TLS protocols and at rest using the industry standard AES-256 encryption algorithm. Our software is continuously updated with multiple releases per day, meaning we can address security issues very quickly. User access is strictly controlled by you on an invite-only basis. You are in control.
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- Is there a free-trial?
- Yes, there is a 14-day free trial available. You can get started and login here.
- How can I signup for Tidal on the Azure Marketplace?
- To do this you can find us in the marketplace, and start by clicking ‘Get it Now’. You can follow along on how to correctly do this with this PDF walkthrough.
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- Do you offer email and telephone support?
- Yes we do! Our office hours are 8am to 8pm EST and we respond to all support requests within one business day. For our Assessment-as-a-Service customers, we also offer support via a Slack workspace which we setup as a Virtual War Room to work with you through the process.
- Do you have any documentation or guides?
- Yes we do! Our user-guides are in our help center. You may also like our developer guides for building integrations. If you have any other questions, you can reach us at support@tidalcloud.com.
Support and Services
Our customers are at the heart of everything we do. Feel supported with issue reporting, feature request submission, product roadmap insights, and feature releases. Our team of Tidal Experts exist to get you to valuable outcomes with your migration – faster than you could on your own.
Tidal Experts
Tidal provides a unique cloud enablement service to customers, that reduces risk and accelerates momentum to cloud.
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